Incident Notification: eClips content processing delay [CLOSED]

Time:

An incident was declared today at 1a.m

Incident Description:

Content processing is delayed and 1st edition content may not be available at 2:30a.m. We expect a delay of up to 2 hours but will provide a further assessment at approx. 2:15a.m. 

Expected Resolution Time:

3:30a.m

Update on Saturday, October 19, 2013 at 2:21 by eClips Team

Time:

An incident was declared today at 1a.m

Update:

Content processing has resumed however due to large backlog it remains likely that we will miss the 2:30a.m target. We will continue to monitor and provide a further update approx. 5a.m or sooner. 

Expected Resolution Time:

Between 5:00a.m  - 7a.m.

Update on Saturday, October 19, 2013 at 10:15 by eClips Team

Update:

The issue has been rectified. However, the backlog of content continues to be processed.

Our next update will be to inform when the backlog has been processed and it's time is unknown. 

We apologise for inconvenience caused. A detailed incident report will follow in the week.

Update on Saturday, October 19, 2013 at 13:45 by eClips Team

Closure Note:

All content, with the exception of missing pages was reported to be processed and distributed at 13:15. 

Missing pages have been escalated to publishers and will be processed and distributed soon. 

We are taking steps to try ensure this does not re-occur tonight. However in the event that it does, we will communicate through the incident notification channels.

A detailed incident report will follow during the following week once a full investigation has been carried out.

Once again we apologise for the inconvenience caused.