Monday 29th August 2011

NLA offices will be closed on Monday 29th August.   

To report urgent technical issues, problems or failures please email support@nla.co.uk.  All emails must be accompanied by a call to 08444 822 175.  

Please continue to send all missing content notifications to missingcontent@nla.co.uk, and all reprocessing requests to reprocessing@nla.co.uk.  Our processors will endeavour to get back to you as soon as possible.

Thank you.

Posted on Friday, August 26, 2011 at 09:12 by Registered CommenterNikki Daniel | CommentsPost a Comment | PrintPrint

Monday 30th August Bank Holiday 

The NLA offices will be closed on Monday 30th August.   

To report urgent technical issues, problems or failures please email support@nla.co.uk.  All emails must be accompanied by a call to 08444 822 175.  

Please continue to send all missing content notifications to missingcontent@nla.co.uk, and all reprocessing requests to reprocessing@nla.co.uk.  Our processors will endeavour to get back to you as soon as possible

Posted on Friday, August 27, 2010 at 14:20 by Registered CommenterNikki Daniel | CommentsPost a Comment | PrintPrint

Monday 31st May Bank Holiday

The NLA offices will be closed on Monday 31st May.   

To report urgent technical issues, problems or failures please email support@nla.co.uk.  All emails must be accompanied by a call to 08444 822 175.  

Please continue to send all missing content notifications to missingcontent@nla.co.uk, and all reprocessing requests to reprocessing@nla.co.uk.  Our processors will endeavour to get back to you as soon as possible. 

Posted on Friday, May 28, 2010 at 15:22 by Registered CommentereClips Team | CommentsPost a Comment | PrintPrint

May 3rd Bank Holiday

The NLA offices will be closed on Monday 3rd May.   

To report urgent technical issues, problems or failures please email support@nla.co.uk.  All emails must be accompanied by a call to 08444 822 175.  

Please continue to send all missing content notifications to missingcontent@nla.co.uk, and all reprocessing requests to reprocessing@nla.co.uk.  Our processors will endeavour to get back to you as soon as possible. 

Posted on Friday, April 30, 2010 at 16:52 by Registered CommenterNikki Daniel | CommentsPost a Comment | PrintPrint

NLA Service Incident - Announcement

Time:
 
An incident was declared today at 22:30.
 
Incident Description:
 
An incident has occurred which could result in users being prevented from accessing eClips content.  PCAs can scan content in accordance with license provision. 
 
Cause:
 
The cause of the incident is unknown at this time.
 
Expected Resolution Time:
 
The resolution time is unknown at this time.
 
Next Update:
 
Please expect an update by 23:00.
Posted on Sunday, April 25, 2010 at 22:39 by Registered CommenterIncident Management Team | Comments Off | PrintPrint
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