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The Newspaper Licensing Agency was established by the UK national newspapers in 1996 to manage newspaper copyright collection.  The NLA works on behalf of the UK's newspapers and licenses organisations to make paper and digital copies of newspaper content. The NLA currently licenses over 150,000 businesses and organisations ranging from large government bodies, plcs, and limited companies to partnerships and public relations agencies.

 

 

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Main | NLA eClips Service Incident - Report »
Friday
Mar112011

NLA Service Incident - Report 

DateFriday, March 11, 2011 at 15:04

Issue:

Error within the main application that distributes XML files to XML clients.  The application was not working for approximately 2 and a half hours.

 

Root cause:

Still being investigated and has been escalated to development teams.

 

Action taken to prevent further incidents:

We have put internal monitors in place to alert the on-call engineer and 9* if this particular issues occurs again.  A temporary solution to fixing the problem is in place until we have a permanent solution.

AuthorIncident Management Team | Comments Off |

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