eClips Web Service Incident: Independent.co.uk updates
Announcement
Time:
An incident was declared today at 05:00a.m
Incident Description:
Independent.co.uk has stopped providing content updates following an unforeseen publisher incident during the launch of a title website.
Cause:
Publisher delivery failure.
Expected Resolution Time:
The resolution time is unknown at this time.
Next Update:
Please expect an update by 11:30
eClips Team
Incident Update #1:
The publisher is aware of the service impact and is engaged in resolving the issue.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 15:00
eClips Team
Incident Update #2:
The publisher is aware of the service impact and is engaged in resolving the issue. Independent.co.uk is still not providing content updates. We do not anticipate that this issue will be resolved until 1st November.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 01/11/2011 10:00
eClips Team
Incident Update #3:
The inbound feed has not as yet been provided. Updates for the independent.co.uk remain unavailable in eClips Web. We are chasing the publisher for a swift resolution.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 12:00
eClips Team
Incident Update #4:
The publisher has advised that the feed cannot be re-established for independent.co.uk for the duration of today due to technical difficulties. We will continue to work with the publisher with the aim of resuming content updates for this title as soon as possible.
Expected Resolution Time:
Wednesday, 02/11/2011 12:00
Next Update:
Wednesday, 02/11/2011 10:00
eClips Team
Incident Update #5:
The publisher has re-established a new feed which now undergoing on-boarding and later testing before it is released to the live eClips Web service. We expect this work to last for the duration of today and will provide a further update by end of play today.
Expected Resolution Time:
Unknown.
Next Update:
Wednesday, 02/11/2011 17:00
eClips Team
Incident Update #6: Wednesday 02/11/2011 18:13
The publisher continues to experience poor website performance and page-loading issue since the launch of the new website. The publisher’s priority at this time is to address the live site issues, after which they will attend to resolving issues related to feed delivery.
Following a deep review of the current state of the feed, we have concluded that it is not in a suitable state for release back into eClips Web. We will continue to monitor and review the situation, working with the publisher to re-establish supply of Independent.co.uk content as soon as possible. The Independent have issued the following apology:
We also apologise on behalf of the publisher for the impact this has had on feed delivery.
Expected Resolution Time:
Unknown.
Next Update:
Friday, 04/11/2011 16:00, or sooner if any are merited.
