The NLA is pleased to announce eClips Web - a reliable, publisher controlled database of newspaper website content, which takes feeds directly from publisher content management systems. eClips Web enables media monitoring companies to offer an improved service to their clients with greater depth of information, permanence and faster delivery.
Entries by eClips Team (7)
Planned NLA maintenance on Saturday 19th November 11:00 - 20:00 (UK time)
On Saturday 19th November at 11:00am, NLA engineers will be performing planned maintenance on the core NLA infrastructure. The maintenance is expected to last up to 9 hours.
All NLA services during this maintenance work will be unavailable, this includes access to eClips API calls, PDF viewing, eClipsweb, ClipShare and ClipSearch. FTP access to feeds will also be unavailable.
We expect the impact on eClips Web services to be as follows:
- Payload, Search and Article API’s will be unavailable until 20:00.
- Content processing for all titles will be delayed while we process the day’s backlog. We expect normal processing to resume at approximately 21:00.
- A single Title exception exists with dailymail.co.uk, where we anticipate some missing content due to a limitation in the Publisher’s delivery process. We have put contingency process in place to resume content processing for this title as quickly as possible.
A notification will be sent before the maintenance takes place and once it has been completed.
eClips Web Service Incident: Independent.co.uk updates
Announcement
Time:
An incident was declared today at 05:00a.m
Incident Description:
Independent.co.uk has stopped providing content updates following an unforeseen publisher incident during the launch of a title website.
Cause:
Publisher delivery failure.
Expected Resolution Time:
The resolution time is unknown at this time.
Next Update:
Please expect an update by 11:30
eClips Team
Incident Update #1:
The publisher is aware of the service impact and is engaged in resolving the issue.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 15:00
eClips Team
Incident Update #2:
The publisher is aware of the service impact and is engaged in resolving the issue. Independent.co.uk is still not providing content updates. We do not anticipate that this issue will be resolved until 1st November.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 01/11/2011 10:00
eClips Team
Incident Update #3:
The inbound feed has not as yet been provided. Updates for the independent.co.uk remain unavailable in eClips Web. We are chasing the publisher for a swift resolution.
Expected Resolution Time:
No resolution time as yet.
Next Update:
Please expect an update by 12:00
eClips Team
Incident Update #4:
The publisher has advised that the feed cannot be re-established for independent.co.uk for the duration of today due to technical difficulties. We will continue to work with the publisher with the aim of resuming content updates for this title as soon as possible.
Expected Resolution Time:
Wednesday, 02/11/2011 12:00
Next Update:
Wednesday, 02/11/2011 10:00
eClips Team
Incident Update #5:
The publisher has re-established a new feed which now undergoing on-boarding and later testing before it is released to the live eClips Web service. We expect this work to last for the duration of today and will provide a further update by end of play today.
Expected Resolution Time:
Unknown.
Next Update:
Wednesday, 02/11/2011 17:00
eClips Team
Incident Update #6: Wednesday 02/11/2011 18:13
The publisher continues to experience poor website performance and page-loading issue since the launch of the new website. The publisher’s priority at this time is to address the live site issues, after which they will attend to resolving issues related to feed delivery.
Following a deep review of the current state of the feed, we have concluded that it is not in a suitable state for release back into eClips Web. We will continue to monitor and review the situation, working with the publisher to re-establish supply of Independent.co.uk content as soon as possible. The Independent have issued the following apology:
We also apologise on behalf of the publisher for the impact this has had on feed delivery.
Expected Resolution Time:
Unknown.
Next Update:
Friday, 04/11/2011 16:00, or sooner if any are merited.
Planned NLA maintenance on Saturday 24th September 11:00 - 18:00 (UK time)
Dear eClips Web Customer,
Following on the from the notice of the planned 7-hour maintenance starting from Saturday, 24th September 2011, 11a.m. This blog post serves to provide more detail about the outage and its impact on the eClips Web platform and it’s services.
During the outage:
- New content will not be processed by eClips Web.
- API’s will not be available.
- Payload Orchestrator will not be accessible and XML content feeds cannot be retrieved.
- Articles (HTML or PDF) will not be able to be viewed through Article Orchestrator.
- Redirection to Origin will be unavailable.
- Search API will be unavailable.
After the outage
- Timeliness across all titles will be affected, while the system deals with the backlog.
- Content for Pressandjournal.co.uk and Eveningexpress.co.uk will not be updated until Sunday evening, 25th September.
Please let us know if you have any questions.
Thanks in advance for your patience,
William Barbosa
eClips Web Product Manager
NLA eClips Web Incident Notification: Timeliness Downturn
Time: The incident started at approximately 22:00 on Tuesday, 26/07/2011.
Incident Description:
An incident occurred which impacted timeliness across all core-repertoire Titles available in eClips Web.
Cause:
The root cause is being investigated at this time. We are taking steps to ensure we engage sooner when a timeliness down-turn occurs.
Expected Resolution Time:
The incident was resolved this morning at approximately 07:30 (Wednesday, 27/07/2011).
Next Update:
None. This e-mail serves to notify you that the incident occurred and has been resolved.
Restriction Notification e-mails 20/07/2011 - 12:00p.m
Due to a technical issue, several Restriction Notification e-mails were sent in error at 12:00p.m this afternoon. These email can be safely ignored and discarded.
We have resent all the correct restriction notification emails at 16:00. Please process these as normal restrictions.
If you have any questions please do not hesitate to contact our Client Services team.
William Barbosa
eClips Web Product Manager
