1. telegraph.co.uk - Photo galleries contain headlines only - no images or captions - as sent by the publisher.

This is now fixed.

1. independent.co.uk - Images, captions and image copyrights are not provided by the publisher.

This is now fixed.

On Saturday 19th November at 11:00am, NLA engineers will be performing planned maintenance on the core NLA infrastructure. The maintenance is expected to last up to 9 hours. 

All NLA services during this maintenance work will be unavailable, this includes access to eClips API calls, PDF viewing, eClipsweb, ClipShare and ClipSearch. FTP access to feeds will also be unavailable. 

We expect the impact on eClips Web services to be as follows:

• Payload, Search and Article API’s will be unavailable until 20:00.
• Content processing for all titles will be delayed while we process the day’s backlog. We expect normal processing to resume at approximately 21:00.
• A single Title exception exists with dailymail.co.uk, where we anticipate some missing content due to a limitation in the Publisher’s delivery process. We have put contingency process in place to resume content processing for this title as quickly as possible.

A notification will be sent before the maintenance takes place and once it has been completed.

1. independent.co.uk - Only 70% of content is delivered by the publisher.

2. independent.co.uk - Images are not sent by the publisher. Images, captions and attributions are unavailable.

The Publisher is looking to fix these issues.

Time:  

An incident was declared today at 05:00a.m 

Incident Description: 

Independent.co.uk has stopped providing content updates following an unforeseen publisher incident during the launch of a title website.

Cause: 

Publisher delivery failure.

Expected Resolution Time: 

The resolution time is unknown at this time. 

Next Update: 

Please expect an update by 11:30

1. thesundaytimes.co.uk - Only 50% of content is delivered by the publisher.

1. thesun.co.uk - On rare occasions captions may be incorrectly populated.

2. thescottishsun.co.uk - No captions displayed.

An incident was declared today at 12:25 

Incident Description: 

An incident has occurred whereby no content from thesun.co.uk is being received from News International for our eClips Web service. 

Cause: 

The cause of the incident is unknown at this time. 

Expected Resolution Time: 

The resolution time is unknown at this time. 

Next Update: 

Please expect an update by 12:55

Following on the from the notice of the planned 7-hour maintenance starting from Saturday, 24^th September 2011, 11a.m. This blog post serves to provide more detail about the outage and its impact on the eClips Web platform and it’s services.

During the outage:

• New content will not be processed by eClips Web.
• API’s will not be available.
  • Payload Orchestrator will not be accessible and XML content feeds cannot be retrieved.
  • Articles (HTML or PDF) will not be able to be viewed through Article Orchestrator.
  • Redirection to Origin will be unavailable.
  • Search API will be unavailable.

After the outage

• Timeliness across all titles will be affected, while the system deals with the backlog.
• Content for Pressandjournal.co.uk and Eveningexpress.co.uk will not be updated until Sunday evening, 25^th September.

Please let us know if you have any questions. 

Thanks in advance for your patience,

William Barbosa
eClips Web Product Manager

1. guardian.co.uk - Factboxes are not provided by the publisher on certain review articles.

2. observer.guardian.co.uk - Factboxes are not provided by the publisher on certain review articles.