Web article restrictions
There is a new document on the blog which outlines the process all MMOs should follow on receipt of web article restriction requests from the NLA. The document can be viewed here
Content Outage Notification
Due to recent performance issues we have been experiencing with the BETA platform, we will be carrying out some maintenance this afternoon at 15:00. This means that no new article content will be available on the system for approximately 90 minutes from 15:00 to 16:30. Access to the front-end components will remain but you may experience intermittent request failures during this period. The maintenance should take no longer 1h30m but will advise if we finish sooner.
Thanks in advance,
William Barbosa
eClips Web Product Manager
eClips Web Feed Issues document now available
The documentation page of the eClips Web blog now contains a spreadsheet summarising all the known publisher feed issues. Please note that all beta titles are included in this document.
Unplanned Outage Announcement
Dear BETA Participants,
We are currently experiencing a service incident which requires an unplanned outage of all eClips Web BETA services. We are treating this as a high-priority but access to all services will be disabled for the duration of this outage.
I will keep you informed as to our progress via the blog. We appologise for any inconvenience caused.
William Barbosa
eClips Team
We have now resumed normal service for eClips Web. We have investigated the issue and identified a root-cause for which we have applied a fix. We have tested this fix for the last hour and report that the environment is once again stable. BETA participants should no longer "request timeout's" or "internal server error's" when requesting Payload XML feeds. There will be a short delay in availibility of this morning's content while we process backlog resulting from this morning's outage window (9:30a.m through 12:30).
We are keeping a close eye on the environment to ensure stability but should you encounter any issue please contact William Barbosa.
Once again, I applogise for any inconvenience caused.
William Barbosa
Software Product Manager
Emergency Maintenance Complete
We have now completed the emergency maintenance. Some content will be delivered 2 hours later than usual while we process backlog.
William Barbosa
Product Manager
