NLA eClips Blog

Monday 29th August 2011

Nikki Daniel — Fri, 26 Aug 2011 08:12:24 +0000

NLA offices will be closed on Monday 29th August.

To report urgent technical issues, problems or failures please email support@nla.co.uk. All emails must be accompanied by a call to 08444 822 175.

Please continue to send all missing content notifications to missingcontent@nla.co.uk, and all reprocessing requests to reprocessing@nla.co.uk. Our processors will endeavour to get back to you as soon as possible.

Thank you.

Monday 30th August Bank Holiday

Nikki Daniel — Fri, 27 Aug 2010 13:20:02 +0000

The NLA offices will be closed on Monday 30th August.

To report urgent technical issues, problems or failures please email support@nla.co.uk. All emails must be accompanied by a call to 08444 822 175.

Monday 31st May Bank Holiday

eClips Team — Fri, 28 May 2010 14:22:05 +0000

The NLA offices will be closed on Monday 31st May.

To report urgent technical issues, problems or failures please email support@nla.co.uk. All emails must be accompanied by a call to 08444 822 175.

May 3rd Bank Holiday

Nikki Daniel — Fri, 30 Apr 2010 15:52:41 +0000

The NLA offices will be closed on Monday 3rd May.

To report urgent technical issues, problems or failures please email support@nla.co.uk. All emails must be accompanied by a call to 08444 822 175.

NLA Service Incident - Announcement

Incident Management Team — Sun, 25 Apr 2010 21:39:45 +0000

Time:

An incident was declared today at 22:30.

Incident Description:

An incident has occurred which could result in users being prevented from accessing eClips content. PCAs can scan content in accordance with license provision.

Cause:

The cause of the incident is unknown at this time.

Expected Resolution Time:

The resolution time is unknown at this time.

Next Update:

Please expect an update by 23:00.

Easter 2010

Nikki Daniel — Thu, 01 Apr 2010 14:25:26 +0000

The NLA offices will be closed on Friday 2nd April and Monday 5th April.

To report urgent technical issues, problems or failures please email support@nla.co.uk. All emails must be accompanied by a call to 08444 822 175.

Nikki

NLA eClips Performance - August 2009

Nikki Daniel — Wed, 09 Sep 2009 11:23:50 +0000

The service performance report for August is now available on the documentation section of the site. This month saw an excellent service performance.

NLA eClips Service Incident - RESOLVED & CLOSED

Incident Management Team — Fri, 20 Mar 2009 19:48:51 +0000

Time:

An incident was declared today at 19:00

Incident Status:

RESOLVED at 19:30

Systems confirmed as operational at 20:30

Incident Description:

We were made aware of an internet connectivity issue at our Data Center at 19:00. This incident effected all NLA eClips services between 19:00 and 19:30.

Cause:

Internet-link failure at upstream internet service provider.

Expected Resolution Time:

The connection was restored at 19:30. We are at this time monitoring the system closely to ensure the system has resumed full operation.

Next Update:

A full incident report will be made available on Monday, 23 March 2009.

NLA eClips Performance - June/July 2008

Matt Groshong — Mon, 11 Aug 2008 08:41:40 +0000

The service performance reports for both June and July are available on the documentation section of the site. Both months experienced excellent service performance.

In addition, an additional fourteen titles were added to the eClips Service during the same period.

These titles are:

Brentwood Gazette
Carmarthen Journal
Essex Chronicle
Evening Star
Express and Echo
Gloucestershire Echo
Herald Express
Investment Adviser
Kent and Sussex Courier
Lincolnshire Echo
Llanelli Star
Scunthorpe Telegraph
The News
The Plymouth Herald

If you would like to subscribe to any of these additional titles, or have any questions regarding the eClips service performance, please let your account manager know.

NLA eClips: MyArchive Update

Matt Groshong — Wed, 23 Jul 2008 08:24:45 +0000

Many weeks ago the NLA announced an intention to make technical changes to how the MyArchive service operates. Unfortunately, once deployed, these changes had a negative impact on the eClips service and were subsequently ‘rolled back’ to ensure the service continued to operate normally.

Since the failed release of these changes, NLA engineers have been investigating the cause and reviewing the code changes to try and determine why this happened. Unfortunately, all testing performed over the last several weeks has not provided the information required to identify the cause of the issues with this change. The investigation continues and we are confident that with a bit more time to test and investigate the issue will be resolved and ready for deployment again.

The NLA appreciates that some PCAs have been planning and waiting for the changes to the MyArchive service before implementing it for users. The NLA is keen to provide this as a service to end-users alongside the continued investigation of the problems encountered with the deployment. Therefore it is suggested that PCAs deploy MyArchive with the existing user-based archives. Once the problems with the organisation-based changes are resolved a deployment date will be announced so that PCAs can plan for the release. Please remember that when these changes are deployed, the MyArchive service will be backwards compatible and any users who are setup with individual archives will not lose any content within their archive.

If you have any further questions regarding this subject, please let your account manager know.