An incident was declared today at 19:00

Incident Status:

RESOLVED at 19:30

Systems confirmed as operational at 20:30

Incident Description:

We were made aware of an internet connectivity issue at our Data Center at 19:00. This incident effected all NLA eClips services between 19:00 and 19:30.

Cause:

Internet-link failure at upstream internet service provider.

Expected Resolution Time:

The connection was restored at 19:30. We are at this time monitoring the system closely to ensure the system has resumed full operation.

Next Update:

A full incident report will be made available on Monday, 23 March 2009.

In addition, an additional fourteen titles were added to the eClips Service during the same period. 

These titles are:

• Brentwood Gazette
• Carmarthen Journal
• Essex Chronicle
• Evening Star
• Express and Echo
• Gloucestershire Echo
• Herald Express
• Investment Adviser
• Kent and Sussex Courier
• Lincolnshire Echo
• Llanelli Star
• Scunthorpe Telegraph
• The News
• The Plymouth Herald

If you would like to subscribe to any of these additional titles, or have any questions regarding the eClips service performance, please let your account manager know.

Since the failed release of these changes, NLA engineers have been investigating the cause and reviewing the code changes to try and determine why this happened. Unfortunately, all testing performed over the last several weeks has not provided the information required to identify the cause of the issues with this change. The investigation continues and we are confident that with a bit more time to test and investigate the issue will be resolved and ready for deployment again.

The NLA appreciates that some PCAs have been planning and waiting for the changes to the MyArchive service before implementing it for users. The NLA is keen to provide this as a service to end-users alongside the continued investigation of the problems encountered with the deployment. Therefore it is suggested that PCAs deploy MyArchive with the existing user-based archives. Once the problems with the organisation-based changes are resolved a deployment date will be announced so that PCAs can plan for the release. Please remember that when these changes are deployed, the MyArchive service will be backwards compatible and any users who are setup with individual archives will not lose any content within their archive.

If you have any further questions regarding this subject, please let your account manager know.

Please review the May report by clicking here, or by going to the documentation section of this site.

Focus remains high within the NLA in regards to improving content quality further and members of the NLA Service Operations team will be spending a fortnight with the NLA production partner, Ninestars, in early June to increase focus on this aspect of the service. Watch this space...

The growth of the eClips service continued in April alongside the excellent performance.

Here are some statistics related to the service in April:

• 78 titles are now live in the eClips service (not including Scottish editions of the Nationals)
• 120,884 pages were produced
• 405,933 articles were added to the database
• 890,733 articles were viewed by eClips users (134,095 of these articles were unique)
• An additional 175 organisations and 2,367 users were added to the service

Once again, if you have any questions or issues related to the eClips service please send me an email or give me a ring.

Thanks for using the service!

matt groshong | operations director | newspaper licensing agency | times square 160 queen victoria street london ec4v 4bf
direct line 0207 332 6041 | switchboard 0207 332 6036 | fax 0870 333 7131

As of Thursday 24^th April you will be able to view the reasons as to why the NLA cannot provide the material in question:

1) Publisher delivery failure - All ‘Publisher delivery failures’ are escalated to the relevant publisher during the production run. The information is logged here only when the escalation process has been exhausted.

2) Page cannot be processed - This refers to occassions when the PDF(s) cannot be processed due to technical issues. All such failures are dealt with during the production run and escalated to the NLA if not resolved or if they impact production.

3) Publisher does not have rights – Any supplement subject to copyright restrictions will not be available via eClips.

By utilising the Unavailable Pages site, along with other tools within the CST suite, PCAs will be able to account for every editorial page/supplement that appears in the hardcopy of a newspaper.

If you receive delivery of a supplement that has not been sent via eClips, is not referenced in the CST suite and is not logged on the Unavailable Pages site please escalate to missingcontent@nla.co.uk. The team in Chennai will escalate to the relevant publisher and endeavour to elicit delivery.