Following PCA feedback the NLA will soon be upgrading the Unavailable Pages site: http://www.nla-eclips.com/clients/shownotification.asp

As of Thursday 24^th April you will be able to view the reasons as to why the NLA cannot provide the material in question:

1) Publisher delivery failure - All ‘Publisher delivery failures’ are escalated to the relevant publisher during the production run. The information is logged here only when the escalation process has been exhausted.

2) Page cannot be processed - This refers to occassions when the PDF(s) cannot be processed due to technical issues. All such failures are dealt with during the production run and escalated to the NLA if not resolved or if they impact production.

3) Publisher does not have rights – Any supplement subject to copyright restrictions will not be available via eClips.

By utilising the Unavailable Pages site, along with other tools within the CST suite, PCAs will be able to account for every editorial page/supplement that appears in the hardcopy of a newspaper.

If you receive delivery of a supplement that has not been sent via eClips, is not referenced in the CST suite and is not logged on the Unavailable Pages site please escalate to missingcontent@nla.co.uk. The team in Chennai will escalate to the relevant publisher and endeavour to elicit delivery.